Improvements
Social Inbox: automations
We improved Social Inbox automations to help teams respond to incoming conversations faster.
You can now set up auto-replies based on keywords or respond automatically to any incoming message. Automations support comments, mentions, and direct messages where available for the connected channel.
Supported automation triggers include:
We improved Social Inbox automations to help teams respond to incoming conversations faster.
You can now set up auto-replies based on keywords or respond automatically to any incoming message. Automations support comments, mentions, and direct messages where available for the connected channel.
Supported automation triggers include:
- Comments on Facebook and Instagram
- Mentions on Facebook and Instagram via Facebook connection
- Direct messages for Facebook Page
- Text auto-replies as an automation action